Our Guarantee

Castella proudly offers a lifetime guarantee on all its products. We will replace any item free of charge, this covers:

• Defects in materials and workmanship under normal use
• If the finish has broken down or is defective, where adequate care has been taken in cleaning the item. The products must be properly installed and used for the purpose for which they are intended.

The guarantee excludes normal wear and tear, and products that have been improperly installed and maintained. Also, the guarantee may exclude handles that have been exposed to high humidity, coastal areas and extreme weather conditions – in these environments the finish may wear more quickly.

Please note that Castella may change suppliers or alter the design and finish of products without notice. This means if a product has been discontinued or is now different from the original design, a substitute will be provided that matches as closely in design and price as possible to the original purchase.

If you wish to make a claim, please email castella@castella.com.au with the images of the faulty products and copy of the original invoice.